Help & Support

For one-time services, we accept checks or credit cards if the amount is $5000 or under. For anything over $5000, we require a check. For recurring (monthly) services, we require a credit card or you must setup ACH (e-check). If you have questions about payments or billing that is not covered here, just give us a call at 972.979.9316.

Every project is different. We will outline your project start date and estimated completion date at the time you book your project. You are our partner in the project and we will often require information, feedback or materials from our customers. If everything is submitted or handled on time, we have a 99% on-time completion score! Website design projects can typically be completed in 30-60 days depending on the complexity. Logo design projects can often be completed in 30 days or less.

Yes, on most projects we will require a down payment, which varies with the type of project. You will be informed of our payment terms up front and agree to each milestone payment on the agreement. Some of our services do require 100% payment up front, such as logo design and printing.

Stop and just give us a call. Our online payment system should work easily the first time, so if you have any issues, we can help resolve it quickly. Typically, it is a setting or browser issue. We use secure servers and HTTPS for our payment system. But if you feel as though you would rather make other arrangements for payment, just give us a call.

No. All of our staff work with Portside Marketing. We have both full-time or part-time employess and use contracted vendors or companies that we have established a relationship with. Our contracted workers work with Portside Marketing directly, not through a 3rd party outsource company. We vette all of our contractors and require them to fill out extensive paperwork and check references. We also carry insurance for errors and omissions, plus general liability insurance to better protect our customers. We do utilize off-shore contractors where it is appropriate. Our off-shore staff account for only about 5-10% of our workforce at any given time. ALL offshore contractors work directly with Portside Marketing and no 3rd party outsource companies are used. We try and use US-based employees and contractors whenever possible.

We use extensive processes to ensure everyone follows an exact procedure. This allows us to work efficiently while still being creative. The biggest benefit to written, standardized processes becomes apparent in the quality of work you receive. We also invest in training and tools that make us better at what we do and more efficient, proficient and effective for our customers.

Yes. While we build our website in Wordpress, we do use specialized builders that may not be familiar to you. However, if you let us know before your build, we can do things in a way where it is easier for you to edit on your own. We also offer our customers training videos showing them how to edit and add content to their sites. We do not use proprietary software - we use industry standard Wordpress themes, plugins, builders and e-commerce/payment plugins.

No, we do not provide email services. Our servers are built and tested for fast, effective website delivery customized to be highly proficient for SEO (search engine ranking). We simply do not have the manpower or expertise with email to support it. We will, however, help you get email setup through Google (G-suite) or Microsoft (Outllok/Exchange). Once setup, you would contact the corresponding email provider if you have issues with your email.