What does this even mean Dennis? Maybe, it means that ranting gets you noticed? That bad behavior is easier to get your voice heard? Not sure. But ranting in business is not a good idea. Whether you are the customer or the business owner, a rant is often seen for what it is – an uncontrolled outburst. Instead, pause and collect your thoughts. Then reply, answer or act.
I have often received an email I did not like and started typing furiously in response. But I do something that helps me never rant. If I read the email back and am not 100% sure or comfortable with my response, I save it and don’t send it for at least a day. Why? Often our anger, frustration or the like has less to do with the email or comment we are reacting to. Maybe I had a bad day. Maybe I am frustrated. Either way, a rant or bad response will only result in a negative response or experience.
Now, trying to take this into the real world and “live” conversation or on social media? I still try and exercise that same restrain. In my youth, I would be quick to jump into a conversation or answer with a hot reply. Instead, I pause, think about my response and measure it before I deliver it. Why? Again, ranting is never pretty. Nor is it productive. Instead, I would rather use an intelligent conversation to make my points and if I don’t feel my comment will be well received, I say nothing at all.
Do Dennis, I measure, therefor I am…